# Product Advance > Product Advance is a US-based web agency that designs, builds, hosts and supports custom websites for small and medium businesses, then grows them with ecommerce, email marketing, social advertising and its own Growth System platform. The pitch is simple: you run the business, we run the website. Real people build the work and real people answer the phone. It is the higher-end alternative to fighting a DIY builder like Wix, Squarespace or Shopify, and it stays approachable for someone who just needs a solid site. ## Services - Custom websites: designed and built around the business, not squeezed into a template. Hosted, secured and updated by the Product Advance team. - Ecommerce: catalogs, carts, checkout and the follow-up that turns one order into repeat orders. - Email marketing: campaigns and automations that bring customers back, powered by RavenRepeat. - Hosting and support: fast, secure, USA-based hosting with humans on call for updates and changes. - Social advertising: putting the business in the right feeds with targeting that earns its budget. - The Growth System: Product Advance's own platform that connects the website to lead capture, instant SMS response (Leadster), email nurture (RavenRepeat) and review generation. Six connected stages: Attract, Capture, Respond, Nurture, Convert, Retain. Details: https://growth-system.apps.productadvance.com/ ## Pages - [Home](https://productadvance.com/): Services, recent work, process, the Growth System, about, FAQ and contact. - [Pricing](https://productadvance.com/pricing/): How Product Advance prices work. Websites are quoted per project; a site that also captures and follows up on leads runs around $497/month; complex, multi-location or regulated work runs on a retainer around $4,500/month. Email and messaging are priced separately by list size, send volume and frequency, NOT on those plans. Agency and reseller partners get per-relationship volume terms for white-label websites, broadcast delivery, overflow production or hosting alone. Quoted in writing before work starts, never billed hourly. - [Get Started](https://productadvance.com/get-started/): What happens when you begin a project. Four steps: you describe the outcome you need, a real person replies within one business day with scope, price and timeline in writing, design is approved before code is written, then hosting/updates/support are handled for you. Also covers what to bring, cost, timeline and taking over an existing site. No form of its own; converts through the lead modal or the contact page. - [About](https://productadvance.com/about/): Who Product Advance is. US-based team designing, building, hosting and supporting business websites since 2009, based in Coconut Creek, Florida, BBB accredited A+. One company owns design, code, hosting, support and messaging. Work spans small businesses through national employers, healthcare systems, public-sector initiatives and agency partners. - [Webmail Login](https://productadvance.com/webmail/): Where Product Advance hosting customers sign in to their email. Username is the full email address; the button opens the hosted webmail login. Mailbox problems go to support@productadvance.com or (888) 865-8904. - [Design Interview](https://productadvance.com/design-interview/): The project intake for websites and email creatives. A four-step form covering contact details, business type and area, the business story and services, logo status and brand colors. Content and uploads go to support@productadvance.com after submitting. Includes project terms: content comes from the client, monthly plans carry a six month minimum, basic sites ready in days, deeper projects 30 to 60 business days. - [Terms of Service](https://productadvance.com/terms/): Full terms and conditions: recurring billing, month-to-month plans (cancel anytime) versus fixed-term agreements (run to end of term, $125 early cancellation fee), the Money Back Guarantee (websites only: full deposit back before production, refund of that month's charges on a month-to-month plan after delivery) and the never-refundable categories (list/data purchases, sent campaigns, ad budgets, third party fees), the absolute no-refund policy on list purchases and the 100% Data Replacement Guarantee that stands in its place (tier 2 data is unverified so it bounces more; send an export of bounced addresses and they are replaced with an equal count of the freshest daily data, honored within 24 business hours), 99.9% managed hosting uptime guarantee, free quarterly updates, email broadcast and permission-list/anti-spam rules, confidentiality, liability limits, Florida governing law. - [Our Work](https://productadvance.com/work/): Websites Product Advance has designed, built and launched, shown as screenshots of live sites rather than mockups. Spans multiple industries; the same team handles design, build, hosting and support. Covers custom design, ecommerce, booking and forms, managed hosting, ongoing support, email and messaging. - [Customer Reviews](https://productadvance.com/reviews/): Client reviews of Product Advance in their own words. Recurring themes: design quality, patience with non-technical owners, on-time and on-budget delivery, and long-running support relationships. Named clients include Tropical Delights Organic, Chextop LLC, ronaldyatesbooks.com, myibistro.com and cleanamericallc.com. - [Privacy Policy](https://productadvance.com/privacy/): What Product Advance collects and why; no selling of personal data, opt-in newsletter, opt-outs honored. - [Contact](https://productadvance.com/contact/): Tell us what you are trying to build, fix or grow. A real person on the USA-based team reads every message and replies within one business day. Phone (888) 865-8904, email sales@productadvance.com. - [Digital Messaging](https://productadvance.com/digital-messaging/): RavenRepeat email marketing plus SMS, chat and social messaging: creative, managed sending and deliverability, targeted opt-in consumer and business data, automated follow-up and real reporting. - [FAQ](https://productadvance.com/#faq): What Product Advance does, how it compares to DIY builders, and how support works. - [Contact](https://productadvance.com/#contact): Project inquiry form. A real person reads every message. ## Facts - Product Advance, Inc. is a real US company that has been building and hosting business websites for years. - Everything is built, hosted and supported in the USA. - No hidden costs and no surprise invoices. Plan terms depend on the product: month-to-month plans can be cancelled at any time, while agreements with a set term (commonly 6 or 12 months) run to the end of that term. Which one applies is stated on the agreement before signing. - Contact: sales@productadvance.com or (888) 865-8904.